Customer Success Specialist

Islamabad, Pakistan

Full Time

What We Do

APIMatic is a Developer Experience Platform which helps 43,000 businesses and 70,000 subscribers across 176 countries in the world to consume APIs. Nurtured in the Silicon Valley, our team is equipped with innovative intellect, collaborative behaviors and customer centrism. Our mission is to make developers more productive through automatic code generation. The heart of APIMatic is a customizable Code-Gen-Engine, which simplifies API consumption by automatically generating high quality SDKs, code samples, dynamic docs, and test cases. With teams in Auckland, San Francisco and Islamabad, we are continuously expanding our global reach.

Who Are We Looking For?

We are on the search for a person to work in a product-based company, who is responsible for developing customer relationships that can promote retention and loyalty. They will get to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction and provide technical support to customers with the goal to keep customers satisfied with the business’s products.

Essentials

  • Seasoned (2+ years) high-growth B2B customer success experience.
  • Proven success record, having built and managed successful inside sales/customer success/ support teams of up to 10.
  • Experienced in Developing Healthy Customer Relationships.
  • Proven expertise with teaching, coaching and training Customer Success methodologies.
  • Proven leadership ability to influence, develop, and empower employees to achieve objectives with a team approach.
  • Must be passionate about learning API Management and the consumption industry.
  • Contract negotiation, up-selling and deal forecasting experience.
  • Strong written, verbal, presentation, and organization skills required, able to articulate and evangelize the value of APIMatic.

Responsibilities

  • Performance monitoring, objective setting and coaching of the customer success team.
  • On-board New Customers and build trust and Transparency with existing customers.
  • Encourages Customers to optimise use of the product and identify growth opportunities.
  • Keep a strong liaison with the product team and actively contribute to the product road map.
  • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs at both business and technical levels.
  • Achieving customer success targets. Including management of churn through retention strategies and effective relationship management with customers ensuring smooth renewals and upsells.

The Perks

  • Exposure in handling Business clientele from North America & Europe.
  • The freedom to learn and grow in a fast-paced environment.
  • Silicon Valley consultants and mentors.
  • Opportunities for international travel.
  • Attractive commission structure.
  • Fun team to work with in a startup environment.
  • Ability to try new things and experiment and seeing your suggestions being implemented.
  • Possibility of owning shares in the company.
  • Medical coverage.
  • Lunch and Snacks.

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